Keys are cut at the counter inside Gantry Home & Hardware during store hours, or on the job.
A useful copy starts with a key that already operates the lock. Bent edges, worn cuts, and a damaged shoulder can carry through to a duplicate. When a key only works after repeated jiggling, the original and the cylinder both deserve attention.
What to bring to the counter
Bring the working key rather than choosing a blank by its appearance alone. Similar-looking keys can have different grooves and dimensions. If you have several originals for the same door, keep them together so their condition can be compared.
- Separate keys by the door or room they operate.
- Point out any key that sticks or turns only partway.
- Mention whether several doors currently use the same key.
- Say so if the key belongs to a restricted system, since those blanks are handled differently.
Where key cutting fits into the job
The public counter is at 43-37 Hunter St, Long Island City, NY 11101, inside the partner hardware store. Counter hours are Monday through Friday, 9:00AM to 8:00PM, and Saturday through Sunday, 9:00AM to 7:00PM, New York time.
Key cutting can also be part of work at the door, such as changing a cylinder's key arrangement. The locksmith line operates around the clock; counter access follows the hours above.
Common questions
Can a worn key be copied?
Its condition matters. A duplicate follows the source key, so worn cuts may make that key a poor starting point.
Are all keys copied the same way?
No. The blank, cutting pattern, and any cardholder requirement depend on the key system rather than the shape of its head.
What if my copy turns but the door stays closed?
The cylinder may not be the only issue. Describe the latch movement and whether the door binds against its frame.